Privacy policy
Last updated 31 October 2026
This policy explains what personal information Visca Doors Ltd collects when you use viscadoors.co.uk or get in touch with us, why we need it, and the choices and rights you have. We keep it short and in plain English.
Who we are
Visca Doors Ltd (“Visca Doors”, “we”, “us”) is the data controller for the information described here. We are registered in England and Wales, company number 13273218, with our registered office at Unit 3J Barlow Way, Rainham, Essex RM13 8BT.
You can contact us about privacy at info@viscadoors.co.uk, by phone on 0207 183 4166or by post at the address above.
What we collect
When you send an enquiry or repair request
Our quote and repair forms ask for:
- your name, email address and (optionally, or required for repairs) phone number;
- your postcode, the type of property and the product or service you’re interested in, if you choose to tell us;
- anything you write in the message box, such as sizes, the fault or your timescales.
The form also contains anti-spam checks. If we have switched on Cloudflare Turnstile, it runs a quick, privacy-friendly check in your browser to confirm you are a person rather than a bot.
When you call or email us
We keep the details you give us, such as your contact information, notes of the conversation and any photos you send of the job.
When you browse the website
We use Cloudflare Web Analytics to understand how the site is used, for example which pages are popular. It is cookie-free, does not track you across websites and does not build a profile of you. It records aggregated information such as page views, the referring website, browser type and approximate country.
Like any web server, our hosting provider Cloudflare processes technical data such as your IP address to deliver pages to you and protect the site from attacks. We do not use Google Analytics, advertising trackers or social media pixels.
How we use your information
| What we do | Lawful basis (UK GDPR) |
|---|---|
| Reply to your enquiry, arrange a survey and prepare a quote | Taking steps at your request before entering into a contract |
| Carry out, invoice and guarantee work you order from us | Performance of a contract; legal obligation (tax and accounting records) |
| Respond to emergency repair requests | Performance of a contract, or steps before one |
| Keep the website secure, prevent spam and fix problems | Our legitimate interests in running a safe, working website |
| Understand how the website is used, using cookie-free analytics | Our legitimate interests in improving the site |
We will never sell your information, and we won’t add you to a marketing mailing list.
Who we share it with
We only share your information with trusted providers who help us run the business, under contracts that protect it:
- Cloudflare — website hosting, security, form processing, sending form emails and cookie-free analytics;
- Microsoft — our business email (Microsoft 365), where enquiries are delivered and stored;
- approved subcontractors, only where they carry out work for you outside our own coverage area, and only the details they need;
- our accountants, insurers or professional advisers where necessary, and authorities if the law requires it.
Some providers may process data outside the UK. Where they do, the transfer is protected by UK-approved safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or the UK–US data bridge.
How long we keep it
- Enquiries that don’t lead to work: up to 2 years, so we can pick up the conversation if you come back to us.
- Customer and job records: 6 years after the work, as required for tax and accounting and to support guarantees.
- Website analytics are aggregated and contain no information that identifies you.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, or restrict how we use it;
- object to us using your information on the basis of legitimate interests;
- ask us to transfer information you gave us to another organisation.
To use any of these rights, email info@viscadoors.co.uk. We will reply within one month. There is normally no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
We don’t use cookies for analytics or advertising. Our cookie policy explains the few essential cookies that may be set.
Other websites
Our site links to other websites, such as our Facebook, Instagram and Google pages. Those sites have their own privacy policies, and we are not responsible for how they use your information.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.